| Language | course start date | Duration | Day | Trainer |
|---|---|---|---|---|
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COURSE OBJECTIVE
To equip participants the skills and knowledge required to effectively interact with guests. This unit is within the competency category of Body Therapy and is one of the CORE modules leading to WSQ Certificate in Spa Services.
COURSE CONTENT
What will I learn?
- Maintain professional appearance and attitude covering Demonstrate positive attitude, Show respect for others, Communicate effectively
- Provide quality service covering Make contacts with guests, Respond promptly and accurately to guest's requests, Demonstrate positive behaviours to customers, Recognise and take advantage of opportunities to provide additional products and services
- Address concerns covering Identifying concerns or problems, Convey positive attitudes to guests, Take actions to minimise guest's dissatisfaction, Report or document concerns
Requirement
None
Course Administration
|
Course Duration |
16 hours Full time 2.5 days (6 hours per day) Part time 3 weeks (2 days per week, 3 hours per day) |
|
Fee |
Course Fee $500 Course Registration fee $50 (non-refundable) |
| Teacher:Student ratio | 1:16 |
|
Requirement
|
PLSE, ESS WPLN L3 English/Chinese or equivalent |
|
Award Criteria
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Trainees must pass the Final Assessment as Competent
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Certificate awarded
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WSQ statement of Attainment
|
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Progress pathway
|
Certificate in Spa Services/Advanced Certificate/Diploma
|
课程目标
为学员提供与宾客进行有效互动所需的技能和知识。本单元隶属于“身体治疗技能”之类别，是晋升WSQ证书 “SPA服务”的核心课程之一。
我将学习到什么？
- 展现专业的形象和态度
- 提供优质的服务
- 应对和解决问题
入学资格
无
课程详情
|
学时 |
16 hours 小时 全日制2.5天（每天6小时） 部分时间3周（每周2天，每天3小时） |
|
学费 |
学费 $500 注册费 $50（无退还) |
| 师生比例 | 1:16 |
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要求
|
PLSE，ESS WPLN L3英文/中文或同等资格 |
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考核标准
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学员必须通过最终考核
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证书
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WSQ 合格证书
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晋级
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SPA服务证书／高级证书／文凭
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