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WSQ Tourism: Interact with Guests 与顾客交流

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Language course start date Duration Day Trainer
  • Eng/Chi
  • 2 Days
  • Call for schedule. Weekend classes available

COURSE OBJECTIVE

To equip participants the skills and knowledge required to effectively interact with guests. This unit is within the competency category of Body Therapy and is one of the CORE modules leading to WSQ Certificate in Spa Services.

COURSE CONTENT

What will I learn?

  • Maintain professional appearance and attitude covering Demonstrate positive attitude, Show respect for others, Communicate effectively
  • Provide quality service covering Make contacts with guests, Respond promptly and accurately to guest's requests, Demonstrate positive behaviours to customers, Recognise and take advantage of opportunities to provide additional products and services
  • Address concerns covering Identifying concerns or problems, Convey positive attitudes to guests, Take actions to minimise guest's dissatisfaction, Report or document concerns

Requirement

None

Course Administration

Course Duration

16 hours

Full time 2.5 days (6 hours per day)

Part time 3 weeks (2 days per week, 3 hours per day)

Fee

Course Fee $500

Course Registration fee $50 (non-refundable)

Teacher:Student ratio 1:16
Requirement

PLSE, ESS WPLN L3 English/Chinese or equivalent

Award Criteria
Trainees must pass the Final Assessment as Competent
Certificate awarded
WSQ statement of Attainment
Progress pathway
Certificate in Spa Services/Advanced Certificate/Diploma

课程目标

为学员提供与宾客进行有效互动所需的技能和知识。本单元隶属于“身体治疗技能”之类别,是晋升WSQ证书 “SPA服务”的核心课程之一。

我将学习到什么?

  • 展现专业的形象和态度
  • 提供优质的服务
  • 应对和解决问题

入学资格

课程详情

学时

16 hours 小时

全日制2.5天(每天6小时)

部分时间3周(每周2天,每天3小时)

学费

学费 $500

注册 $50(无退还)

师生比例 1:16 
要求
PLSE,ESS WPLN L3英文/中文或同等资格
考核标准
学员必须通过最终考核
证书
WSQ 合格证书
晋级
SPA服务证书/高级证书/文凭

 

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