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WSQ Tourism: Interact with Guests 与顾客交流

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Language course start date Duration Day Trainer
  • Eng/Chi
  • Fri, 13/10/17 - 10:00 am
  • 2 Days
  • Fri

COURSE OBJECTIVE

To equip participants the skills and knowledge required to effectively interact with guests. This unit is within the competency category of Body Therapy and is one of the CORE modules leading to WSQ Certificate in Spa Services.

COURSE CONTENT

What will I learn?

  • Maintain professional appearance and attitude
  • Provide quality service
  • Address concerns

Requirement

None

Course Administration

Course Duration

16 hours

Full time 2.5 days (6 hours per day)

Part time 3 weeks (2 days per week, 3 hours per day)

Fee

Note: There will be a one

time application fee of

$50 for first time

applicant (non-refundable)

Course Fee $350

Exam Fee  $150

Course Registration fee $50 (non-refundable)

Misc Fee (est’d) $70

Teacher:Student ratio 1:16 (practical); 1:30 (theory)
Requirement

PLSE, ESS WPLN L3 English/Chinese or equivalent

Award Criteria
Trainees must pass the Final Assessment as Competent
Certificate awarded
WSQ statement of Attainment
Progress pathway
Certificate in Spa Services/Advanced Certificate/Diploma

课程目标

为学员提供与宾客进行有效互动所需的技能和知识。本单元隶属于“身体治疗技能”之类别,是晋升WSQ证书 “SPA服务”的核心课程之一。

我将学习到什么?

  • 展现专业的形象和态度
  • 提供优质的服务
  • 应对和解决问题

入学资格

课程详情

学时

16 hours 小时

全日制2.5天(每天6小时)

部分时间3周(每周2天,每天3小时)

学费

注:首次报读者

需缴付一次过

注册费$50(恕不退还)

学费 $350

考试费 $150

注册 $50(无退还)

杂费(估计) $70

师生比例 1:16 (手法); 1:30 (理论)
要求
PLSE,ESS WPLN L3英文/中文或同等资格
考核标准
学员必须通过最终考核
证书
WSQ 合格证书
晋级
SPA服务证书/高级证书/文凭

 

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